Shipping policy

Order Processing
All orders are processed within 1–3 business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped. Orders are not processed or shipped on weekends or public holidays.

Estimated Shipping Times

 

Shipping times are estimates and are not guaranteed. Delivery may be affected by customs processing, local courier delays, weather events, or other circumstances outside our control once a package has left our facility.

Customs, Duties, and Import Taxes
Celastine ships internationally and orders may be subject to customs fees, import duties, VAT, or other charges imposed by the destination country. These charges are determined by your local customs office and are the responsibility of the customer. Celastine does not collect these fees at checkout and has no control over their amount or when they may apply. We recommend checking with your local customs authority for more information before placing an order if you'd like to avoid unexpected charges.

Undeliverable and Unclaimed Packages
Celastine is not responsible for packages that are not collected by the customer, refused at delivery, or returned to us as undeliverable due to an incorrect address, failure to claim the package, or failure to respond to courier delivery attempts. In these cases, the customer is responsible for any additional shipping costs required to reship the order.

Lost or Delayed Packages
Please double-check your shipping address at checkout, as we are unable to modify an order once it has shipped. If your order appears significantly delayed or you believe it may be lost in transit, contact us by clicking here and we'll do our best to assist.